Account Service Representative (Linear and Digital)
Advertising Cable/Broadcast Television Networks Online Content/Services
United States - New York - New York
Please note that this is not an actual open job, but rather a description of skill sets and experience we believe is necessary to be successful in the Ad Sales - Account Management group at Turner Broadcasting. As positions come available for Account Service Representatives (ASR) and Digital Service Representatives (DSR), we will not post these vacancies to our website given that this requisition is designed to be a placeholder for interested candidates. Therefore, if you are interested in applying for either and/or both of these positions, please submit your resume and cover letter to this requisition. The Recruiter will review resumes on an on-going basis to determine those candidates who best meet the minimum requirements and will contact those select candidate to proceed to the next stage in the process.
Many are familiar with Turner Broadcasting System Inc.'s (TBS) groundbreaking network, CNN, one of the world's most respected and trusted sources for news and information. TBS, Inc. is also home to familiar entertainment networks such as TBS, TNT, Cartoon Network, Turner Classic Movies, Adult Swim and TruTV.
Turner Broadcasting Sales, Inc. is the advertising sales and marketing arm of TBS and is responsible for generating revenue for these networks through the sale and marketing of advertising space. We are divided into 5 main pillars that all have extensive cable and digital teams consistently looking for new talent:
1. Entertainment [TBS, TNT, TruTV]-Linear and Digital
2. News [CNN, HLN]-Linear and Digital
3. Animation [Cartoon Network, Adult Swim]-Linear and Digital
5. Direct Response- Linear
TBS is a subsidiary of Time Warner Inc., which is also home to HBO, Time, Inc., Warner Brothers, and Time Warner Corporate. We are looking for people to join our Account Management department to meet our increased servicing needs. Below are a few of the profiles our recruiters look for when building and shaping our Account Management teams:
ACCOUNT SERVICE REPRESENTATIVE (ASR):
The Account Service Representative is responsible for maintaining all aspects of account management and providing timely and accurate information to the sales team and to the client. This involves working with multiple departments such as Advertising Sales, Strategic Planning, Traffic, Sales Invoicing, Sales Information and Credit. Specific responsibilities include:
Client Service – Serve as the first line of contact with internal and external entities to ensure the proper maintenance of Turner’s multi-million-dollar advertiser schedules from proposal to payment.
Booking Orders – Responsible for entering advertiser commercial schedule requirements into our in-house ordering system.
Post Analysis – Compare and analyze invoiced data against Nielsen Media research reports to determine if the advertiser’s schedule has reached the audience we promised (includes preparing audience deficiency plans to address possible delivery shortfalls).
Allocations – Apply basic mathematical formulas to distribute commercial airtime across specific brands, weeks and programming based on advertiser’s marketing needs.
Invoice validation/adjustment – Verify scheduled commercials versus aired commercials and resolving any discrepancies.
DIGITAL SERVICE REPRESENTATIVE (DSR):
The Digital Service Representative is responsible for maintaining all aspects of digital account management and providing timely and accurate information to the sales team and to the client. This includes creating insertion orders (IO's), IO modifications/optimizations, weekly deal stewardship, quality assurance checks, invoice reconciliation and account tracking for revenue and delivery. The DSR works with multiple departments such as Advertising Sales, Strategic Planning, Traffic, Sales Invoicing, Sales Information and Credit. Specific responsibilities include:
Client Service – Serve as the first line of contact with internal and external entities to ensure the proper maintenance of Turner’s multi-million-dollar advertiser campaigns from proposal to payment. Develop positive business relationships with clients and agencies.
Order Generation and Optimization –Responsible for entering advertiser contracts into our in-house contract management system. Coordinate any changes/optimizations to original contract with internal departments/clients and ensure they are properly executed.
Invoicing – Collaborate with Sales Invoicing, Finance and Credit to reconcile campaigns from a revenue standpoint. Work with clients to resolve any differences in 3rd party reporting systems.
Deal Stewardship and Analysis – Work closely with Sales/Traffic teams to manage all facets of digital campaign management. Observe and report weekly on all pacing and delivery. Communicate with all internal and external partners to ensure accurate and proper campaign execution based on contract terms to manage and exceed clients’ expectations.
QUALIFICATIONS FOR BOTH ASR & DSR POSITIONS:
Bachelor's Degree with related internship or one year post-graduate work experience required. Client Service and/or Account Management experience a plus. Must have strong communication/interpersonal skills, be able to multi-task in a fast paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills. Computer Skills – Proficient in Microsoft Office (Excel, Word, and Outlook) Qualified candidates must pass a job related media math assessment in order to proceed in the interview process.
Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers.